Shipping

 

After your first order, shipping is free for life! (wherever you are in the world!) UK Shipping is FREE with our Super Saver option

 

How we ship

Once you purchase your item, you will get your item super fast. Every Item is shipped out with a tracking number in the UK and this will be sent via email confirming your item has been dispatched. If you used a free shipping code your item will not be tracked. Pre order items are shipped out the day they arrive.

 

Super Saver UK shipping is not tracked, and unless tracked option clicked nor are international or EU orders.

 

Royal Mail expects all parcels to be delivered in the UK in 7 - 15 working days UK (so no claim for non receipt can be filed in the UK until 15 working days since dispatch has passed with Super Saver Shipping and 30 days with Regular International postage. ) Then 5 working days to see if the package is returned to sender (us) please be aware when selecting free shipping that these time frames need to be adhered to. We will always refund you or send an item again fully tracked but after this time has passed.

 

Wonderland Clothing is not responsible for lost or stolen packages or packages delayed in transit, or packages that have not been collected/signed for and returned to us, until we receive the goods back. (If not using a tracked service, and your package does not arrive in the time given above please email help@wonderlandclothing.com with your order number)

 

 

All Orders are processed and shipped out within 1-2 days, Next Day Delivery is only available for the UK currently. Orders must be placed before 2pm to be sent that day. Orders processed on Saturdays and Sundays will be shipped the next working day. (Monday, bank holiday depending) Next day delivery is turned off during our busiest season due to demand (and we are a small team!) if you need an item next day drop us an email: nextday@wonderlandclothing.com

 

It can take 3-5 working days for order to be processed, depending on how busy we are. Please note this can be extended during the months of November, December and January due to being our busiest time of year. If you are in urgent need of your order please email us help@wonderlandclothing.com

 

  • - Orders are processed Monday - Friday, excluding bank holidays.
  • - Check your account/confirmation email for your tracking number.
  • - We are not responsible for lost or stolen packages or packages delayed by the carrier. (If not using a tracked service, and your package does not arrive in the time given above please email help@wonderlandclothing.com with your order number)
  • -  Dispatch notifications and Tracking numbers are sent to the email of your paypal / email address given at checkout. Please check your spam folder for emails if you have not received them.

     

    We ship anywhere in the world, if you're concerned we don't ship to you drop us an email! office@wonderlandclothing.com